Booking, Cancellation & Privacy Policies

Deposit & Payments

• A 50% non-refundable deposit is required to officially secure your event date.
• The deposit is applied toward your total event balance, with the remaining balance due before your event date.
• The easiest way to pay is the online invoice sent with your contract. We also accept Venmo and Cash App.
• Your event is not considered booked until the deposit has been received and confirmed.

Refund & Cancellation

• Cancellations made 30 days or more before the event date will receive a refund of any payments made, minus the non-refundable 50% deposit.
• Cancellations made less than 30 days before the event will forfeit the deposit, and any additional payments made may be non-refundable depending on the preparations already completed.
• If you need to reschedule, we will do our best to accommodate a new date, subject to availability. Rescheduling must be requested at least 14 days prior to the event.
• A $150 rescheduling fee applies to all date changes.
• If we are unable to accommodate your new date, the event will be considered a cancellation, and the cancellation policy will apply.
• In the unlikely event that J2 Event Audio is unable to perform due to an emergency, a full refund including the deposit will be issued.

Event Details & Venue Requirements

• Please provide accurate event details, including venue access, timeline, and special requests, at least 7 days before the event.
• Must-play and do-not-play lists are due at least 7 days before the event.
• The venue must provide sufficient electrical outlets within 40 feet of the setup location.
• For outdoor events, the client must provide a covered area for our setup.
• Any venue restrictions (for example noise limits or end times) must be communicated before booking.
• We reserve the right to refuse to play music that violates venue policies or legal restrictions.

Generator Policy

If a generator is required, the client agrees to provide an appropriately rated generator, typically a minimum of 5000 watts (5kW) delivering stable power at 120 volts and at least 20 amps. If the generator is the sole source of power, it must be dedicated exclusively to DJ equipment and not shared with other vendors. Please let us know in advance if a generator will be used.

Liability

J2 Event Audio carries liability insurance for all events. We are not responsible for venue-related technical issues, power failures, or unforeseen circumstances beyond our control. The client assumes responsibility for any damage to J2 Event Audio's equipment caused by event attendees.

Privacy Policy

We collect only the information necessary to provide our services, such as your name, contact information, and event details, and use it solely to communicate with you, process your booking, and deliver our services. Your personal information will never be shared, sold, or distributed to third parties. We use secure methods to handle all information, including encryption for payment-related data. You may request access to, correction of, or deletion of your information at any time by contacting us.